How to request deletion
- Send an email to sszonelive@gmail.com with the subject "Account Deletion Request".
- Write from the same email address that you use to log in to SSZone (or, for a student, include the school name and admission number).
- Tell us whether you want only your own account deleted, or — if you are a school administrator — the whole school's data deleted.
- We will confirm your identity by replying to that email, then complete the deletion within 30 days and confirm by email.
Only a school administrator can request deletion of a whole school's data, because it removes students, staff, fee records and reports for everyone in that school.
What is deleted
- Your login account and profile (name, email, phone, photo).
- Student, staff and guardian details, photos and uploaded documents (for a school deletion request).
- Saved sessions, remember-me tokens and app notification registrations.
What we may keep, and for how long
- Payment, invoice and subscription records are kept for the period required by Indian tax and accounting law.
- Security and fraud-prevention logs are kept for a limited time and then removed.
- Backups are overwritten in the normal backup cycle, so deleted data leaves our backups shortly after.
Details of retention are in our Privacy Policy.
Expired subscriptions
If a school's plan has expired and is not renewed, its data is deleted automatically 90 days after the expiry date. You do not need to send a request in that case.